Customer Insights for Real-Time Life Sciences Journeys

Intelligent Enriched Data

Omnipresence’s CI capabilities unify, segment, map, and enrich external data with AI before entering Omnipresence.  Data is further enriched using Copilot and the power of large language models (LLMs) to gain actionable insights to gain a competitive edge in understanding and anticipating customer needs and trends.

Anticipate Customer Behaviour

With Omnipresence, you can anticipate a customer’s behavior to accurately depict how each interaction influences future decisions from the customer’s side. Capabilities equip you to foresee trends and adapt swiftly to secure a strategic upper hand when markets shift.

Real-time Insights

Omnipresence delivers real-time analytics and insights to promptly respond to customer interactions and data changes. This is critical for maintaining up-to-date customer profiles and delivering personalization at scale.

Fast and easy to setup

Omnipresence’s Customer Insight is set up in a snap. Choose your data connection, add a few data rules to match records, and determine the connections to enhance your customer data to achieve a combined view of data choice for one unified 360-degree global customer view.

Deliver relevant connected customer journeys

Get a 360° view of your customers 24/7 and access key insights about their behavior and needs. This robust data unification process enabled by AI machine learning technology includes specifics on demographics, trends, and behavioral, transactional, and proprietary information.